Frequently Asked Questions

Sponsoring a child provides direct support to some of the most vulnerable children affected by conflict and hardship. It’s a meaningful way to help a child access essentials like food, education, healthcare, and a sense of stability and support.

WHD works with trusted local partners who assess vulnerable communities and identify eligible children. To prevent discrimination or preferential treatment, our local partners post eligibility requirements publicly. Selection is based on:

  • Age (under 18 at time of enrolment)
  • Loss of one or both parents due to the March 2025 violence in Western Syria
  • Economic need (income level, access to services, and living conditions)

We ensure selection is non-discriminatory and inclusive regardless of religion, gender, political conviction, or disability.

Yes, each child has one dedicated sponsor. However, if you’re contributing less than the full sponsorship amount, your contribution will be part of a group sponsorship model that supports the child collectively.

Your sponsorship supports the child through their caregiver, covering daily needs such as food, healthcare, education, and other essentials. For partial or general donations, WHD pools funds to support community-wide initiatives, like overdue rent assistance, medical procedures, or family rehabilitation mini-projects.

Your donation will help the orphan’s caregiver provide the sponsored child with support in three main areas:

  • Nutrition and basic living needs
  • Access to education
  • Medical care and emotional wellbeing support

Your sponsorship continues as long as you maintain your contributions and the child remains eligible, usually until the age of 18. If circumstances change, we’ll notify you and offer alternatives.

Yes, you may choose to remain anonymous. Whether you donate directly to the child or through WHD, we ensure your preferences are respected.

 At this time, in-person visits are not permitted due to safety, privacy, and safeguarding policies. Our priority is protecting the wellbeing of the children and their families, especially in high-risk or post-conflict regions.

 We appreciate the thought, but we generally discourage sending physical gifts due to customs restrictions, delivery challenges, and fairness across communities. Instead, you can send financial gifts or cards. If you’re interested, contact our Sponsor Care team for guidance on appropriate giving.

 We understand circumstances can change. You can pause or cancel your sponsorship at any time by logging into your account and setting a request to cancel sponsorship, then our team will contact you to finalize the procedure, or you can alternatively do so by contacting us directly. We’ll ensure the child continues to receive support through group funding or a new sponsor.

Yes. Once sponsorship is established, the child and their caregiver are informed of your support. If you choose to write to the child, they will know your first name only (unless you agree otherwise) and are encouraged to reply. If you prefer to remain anonymous, we will fully respect your wishes and withhold any personal information or details.

You may choose to donate anonymously or sponsor a specific child, in which case you will receive information about them. Donations can be sent directly to the child or given to WHD for transfer. If WHD handles the transfer, a set percentage of the amount (to be specified) will be delivered to the child, with the remainder covering processing and administrative costs. You will receive an email confirming receipt of your donation, or you may confirm directly with the child.

Yes, please do! We strongly encourage it! Children love hearing from their sponsors and cherish their support. After you decide on sponsorship, you’ll receive the child’s contact details to send messages or letters or have a casual call under the supervision of their caregiver. If you need support, you can contact us at ******* and our Sponsor Care team can assist with updated contact information.

Yes, but please do so responsibly. Child protection and safety are very important to us. If you choose to share about your sponsored child on social media or elsewhere, please, never share their name, surname, exact location, face, or detailed family information. Always prioritise their privacy.

 If a child moves or leaves the programme, WHD will offer you the opportunity to sponsor another child that still needs a hand. Your support can continue making an impact without interruption

The full sponsorship is

€50/month, but any amount between

20–50 € is welcome. If you’re unable to cover the full amount, you’ll be part of a group sponsorship model, where multiple sponsors contribute together to reach the required amount to support a child. Please consider adding a small contribution (€3.50) to cover transfer, security, and currency fees.

 Yes, you may select a child from our database if you’d like to sponsor a particular age or gender, or one from a specific region. Alternatively, we can match you with a child based on the greatest need.

 Yes, sponsors receive periodic updates including photos, short reports, and letters when possible. We aim to keep you informed of your sponsored child’s wellbeing and achievements through their caregiver.

 In case of emergencies—natural disasters, conflict escalation, or health crises—WHD works with local partners to prioritise children’s safety and essential needs. You’ll be informed if your sponsored child is affected.

You contact us, and we respond to arrange a meeting where we explain all the necessary details. In a confidential discussion, we inform you about children in need. Once you decide to sponsor, we provide you with the child’s details and you make your first donation. After the donation is sent and received by the child’s caregiver, you send us a receipt, which we record for our documentation.